OPERATION

Organisation of Operations

We assign a dedicated site manager and a deputy to each customer project. Our site managers are all experienced Windows or Linux system engineers and serve as your single point of contact for all concerns.

Outside business hours we operate a 7x24h on-call service, available around the clock. A Manager on Duty is in charge of the service. They coordinate, communicate and, if necessary, involve other members of the operations team.

Monitoring & Alarming

We continuously monitor all relevant parameters of our systems and networks. We work together with you to define bandwidths for the values to be measured. If they exceed or fall below this bandwidth, the systems automatically alert our on-call service. As a customer, you have online access to the readings of your systems and networks at all times.

Server Operation

We set up, harden and run your Windows or Linux operating system for you. These are monitored around the clock by ping and SNMP and the customer domain by static URL check. Alarms immediately reach the operating personnel and, if desired, the customer as well.

Application Operation

Specific monitoring agents supervise the customer applications around the clock and notify you instantly in case of an alarm. Depending on the selected operation level (office hours only or around the clock), we respond to alarms and begin troubleshooting within the guaranteed response time according to the activities agreed in the system book.

DB Operation

We work closely with you to determine the architecture, your custom installation, implementation support and ensure the operation of your Oracle-, MSSQL-, MariaDB-, PostgreSQL-, MongoDB- or MySQL databases. We monitor them around the clock and correct errors immediately.

DELEGATE WITHOUT LOSING CONTROL

We assume responsibility for the operation of your application. Talk to us about your requirements and send us your specifications. We will happily provide you with a quote for a suitable project.