The Conversational Platform for Financial Services by Unblu provides banks and insurance companies with dedicated customer service in a secure environment.
Since 2008, the technologies developed by Unblu have been changing the way customers interact with their financial services providers. The Swiss company is currently enabling more than 120 banks, insurance companies and other businesses to provide a personal online experience. Some of the world's most renowned financial institutions rely on the co-browsing, secure messenger, live chat, video & voice, screen sharing and agent desk features of the Unblu platform.
Customers approach Unblu generally with strict financial industry regulations and compliance requirements (DSGVO, Mifid2, PSD2, Financial Market Supervisory Authority). To meet these rigorous criteria, cooperation with an experienced, certified hosting provider was necessary. "The location Switzerland, the competent project management and the extensive experience in providing IT-services for banks convinced us to work with aspectra", explains Jens Rabe, COO of Unblu.
The partners have already mastered an initial stress test: With the start of the lockdown, data traffic at Unblu increased rapidly. Cloud customers became more active and demanded more seats and sessions of the Unblu software. aspectra was able to handle the increase in data traffic throughout.
OpenShift, Service Level Agreement, Managed Firewall, Database Server and Secure Remote Access with secure authentication - since May 2019, Unblu has had the optimal environment for the operation of its platform at aspectra.
OpenShift is elastic, resilient and separates the infrastructure from the application. This allows Unblu to perform its own cloud and on-premise installations at customer sites using the same exact method. The young, innovative fintech company appreciates the collaboration with aspectra. As Jens Rabe emphasizes: "aspectra has a profound understanding of our business and always has a solution proposal ready. We regard aspectra as a trustworthy partner who has reliably delivered outstanding results, since day one of our cooperation".
We warmly welcome Unblu to the aspectra community.